Frequently Asked Questions
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a government-funded program that provides support and services for people with disabilities in Australia.
Who is eligible for the NDIS?
To be eligible for the NDIS, you must be an Australian citizen or permanent resident and have a permanent disability that significantly affects your ability to carry out everyday activities.
What services does Korama Care provide?
Korama Care provides a range of services to support people with disabilities, including personal care, household tasks, short-term respite, and social support.
How do I access NDIS services through Korama Care?
To access NDIS services through Korama Care, you will need to have an NDIS plan in place. You can contact us to discuss your needs and how they can support you under your plan.
How do I create an NDIS plan?
To create an NDIS plan, you will need to meet with an NDIS planner to discuss your needs and goals. They will then work with you to develop a plan that meets your specific requirements.
Can I choose my own support workers?
Yes, as an NDIS participant, you have the right to choose your own support workers. Korama Care will work with you to select support workers who meet your needs and preferences.
How are support workers trained and selected?
We employ highly trained and qualified support workers who are selected based on their experience and skills. Our support workers undergo ongoing training to ensure they have the necessary skills and knowledge to support our clients.
What is your complaints process?
If you have a complaint, please contact us as soon as possible to discuss your concerns. We have a complaints process in place to ensure that all complaints are handled fairly and effectively.
How is my privacy protected?
Korama Care is committed to protecting your privacy. We adhere to all relevant privacy laws and regulations and will only collect and use your personal information for the purpose of providing services to you.
How does Korama Care ensure the safety of its clients and staff?
We take the safety of our clients and staff very seriously. We have strict policies and procedures in place to ensure that our services are delivered safely and effectively.
How do I get in touch with Korama Care?
You can contact us through the following ways to request services or to find out more information about how we can support you:
Phone - 0401 935 572
Email - contact@koramacare.com
Website - www.koramacare.com